Terms & Conditions

1. Who we are

This website and the Services are operated by Stonelion Labs (Pty) Ltd ("Stonelion", "we", "us", "our"), a company registered in the Republic of South Africa under registration number 2023 / 192802 / 07, trading as "Stonelion" and "Stonelion Labs".

Registered address

4 Duffton Way, Aston Manor, Kempton Park, 1618 Johannesburg, Gauteng, South Africa

Email

info@stonelionlabs.com

Website

www.stonelionlabs.com

This disclosure is provided in accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

2. Definitions

Services

Any work we agree to perform for you, including a System Build, a Systems Partner engagement, the Course, and any related advisory or support work.

System Build

A fixed-scope, project-based engagement to map, design and build an operational system, typically delivered over four to ten weeks.

Systems Partner

An ongoing monthly retainer under which we provide continued systems engineering, extension and support.

Course

The cohort-based Business Operating System Course, delivered as live sessions, recordings and supporting materials on a published schedule.

Statement of Work / SOW

The written proposal, quote or scoping document that sets out the scope, deliverables, timeline and fees for an engagement.

Deposit

The upfront amount payable to reserve capacity and begin work, as stated in the SOW or at checkout.

Deliverables

The systems, configurations, automations, documentation, access credentials and other materials we produce and hand over under an SOW.

3. Engaging us and acceptance

An engagement begins when all of the following are in place: (a) you have accepted an SOW in writing (email is sufficient); (b) you have paid the Deposit; and (c) we have confirmed a start date. For the Course, your booking is accepted when we confirm your place and payment is received.

Where an SOW and these Terms conflict, the SOW prevails for that engagement. Nothing said in marketing material on this website forms part of any contract.

4. Fees, deposits and payment

• Fees are stated in the SOW or at checkout and are exclusive of VAT unless stated otherwise. VAT is added where applicable.
• A non-refundable Deposit is payable before work begins. The Deposit reserves capacity that we then decline to offer other clients.
• System Build fees are invoiced per the schedule in the SOW (for example, a Deposit on acceptance and the balance on handover, or in milestone stages).
• Systems Partner retainers are invoiced monthly in advance. Unused hours in a month do not roll over unless the SOW says so.
• Invoices are payable within 30 days of the invoice date by electronic funds transfer to the account shown on the invoice.
• If an invoice is overdue, we may pause work and any agreed timeline is extended by the length of the delay. Amounts overdue by more than 45 days may attract interest at the rate permitted under the Prescribed Rate of Interest Act 55 of 1975.

5. Delivery policy

Our Services and Deliverables are digital. There is no physical shipment.

• How delivery happens. Deliverables are provided
• How delivery happens. Deliverables are provided electronically, for example through shared repositories, cloud documents, configured software accounts, transferred credentials and live running systems, as set out in the SOW.
• When delivery happens. We work to the timeline in the SOW. Stated durations, including the indicative four to ten weeks for a System Build, are good-faith estimates and not guarantees. The Course is delivered on its published cohort schedule.
• Your dependencies. Timely delivery depends on you providing access, information, data, decisions and feedback when we ask for them. If these are delayed, the timeline moves out by at least the length of the delay and additional fees may apply for rework or rescheduling.
• Handover and training. Each engagement ends with a handover: documentation and a walkthrough or training session so your team can run the system without us.
• Acceptance. After we deliver a milestone or the final handover, you have 7 business days to test it and notify us in writing of anything that does not meet the SOW. We will correct in-scope issues at no charge. If we do not hear from you within that window, the Deliverable is treated as accepted.
• Course access. Enrolment gives you access to the live sessions for your cohort, the session recordings, and the worksheet and template set. Recordings and materials are made available for 12 months after the cohort ends unless stated otherwise.

6. Cancellation policy

6.1 System Build and Systems Partner engagements

• Either party may cancel an engagement by giving 30 days' written notice to info@stonelionlabs.com.
• On cancellation you must pay for all work completed and approved up to the effective date of cancellation, plus any third-party costs we have committed to on your behalf that cannot be cancelled.
• The Deposit is not refunded on cancellation. See the Refund policy below.
• We will hand over the work product for everything you have paid for.
• Either party may cancel immediately, in writing, if the other commits a material breach that is not remedied within 14 days of notice, including non-payment of an undisputed invoice.
• For a Systems Partner retainer, cancellation takes effect at the end of the notice period and the final month is invoiced in the normal way. Retainer fees already paid for the current month are not refunded.

6.2 Course

• To cancel or transfer a Course booking, notify us in writing at info@stonelionlabs.com.
• You may ask to transfer your place to a later cohort, subject to availability, instead of cancelling.
• If we cancel or materially reschedule a cohort, you may transfer to a future cohort or receive a full refund.

7. Refund policy

• Deposits are non-refundable.
• We do not refund fees for Services already delivered, or for work already performed and invoiced, whether or not the engagement later ends early.
• Course refunds. If you cancel a Course booking:
  • 14 or more calendar days before the cohort start date: full refund of fees paid.
  • Fewer than 14 calendar days before the cohort start date: 50% of fees paid is refunded.
  • On or after the cohort start date: no refund.
• Approved refunds are processed within 14 business days to the original payment method.
• If we cancel a cohort or fail to deliver a Service through our own fault, you are entitled to a refund of fees paid for the part not delivered.
• Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008 ("CPA") where it applies to you, including the cooling-off right for certain electronic transactions under section 44 of ECTA. These statutory rights do not generally apply to business-to-business engagements with larger clients, but they are not excluded where they do apply.

8. Client responsibilities

• Give us timely, secure access to the systems, tools and data we need.
• Provide accurate and complete information, and tell us promptly if something changes.
• Name a single point of contact with authority to give feedback and approvals.
• Keep your own backups and hold your own licences for third-party software used in your system, unless the SOW says we manage them.
• Use the Deliverables lawfully and in line with any third-party terms that apply to the tools involved.

9. Intellectual property

• On full payment of all fees due for an engagement, ownership of the custom Deliverables created for you under that SOW passes to you.
• We retain ownership of our pre-existing materials, tools, templates, frameworks and know-how, including anything developed before or outside the engagement. We grant you a non-exclusive, perpetual licence to use those items to the extent they are embedded in your Deliverables.
• Course materials, worksheets and templates are licensed to you for your own business use and may not be resold or redistributed.
• We may describe the general nature of the work and name you as a client for portfolio and marketing purposes unless you ask us in writing not to.

10. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform or receive the Services. This does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law.

11. Warranties and limitation of liability

• We provide the Services with reasonable skill and care.
• Except as expressly stated and as required by law, the Services and Deliverables are provided without further warranties. We do not warrant that any system will be uninterrupted or error-free, particularly where it depends on third-party platforms outside our control.
• To the maximum extent permitted by law, our total liability arising out of or in connection with an engagement is limited to the fees you paid us for that engagement in the 12 months before the claim arose.
• We are not liable for indirect or consequential loss, or for loss of profit, revenue, data or business opportunity.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under South African law, including under the CPA where it applies, or for fraud or gross negligence.

12. Data protection

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). We collect the information you give us through forms on this site and during an engagement, and use it to respond to you, provide the Services and send updates you have asked for. You can ask us to access, correct or delete your information, or unsubscribe from updates, by emailing info@stonelionlabs.com. Our Privacy Policy sets out in full what we collect, how we use it, who we share it with, and your rights under POPIA.

13. Changes to these Terms

We may update these Terms from time to time. The current version is always the one published on this page, with the "Last updated" date shown at the top. Changes do not affect an engagement already underway unless both parties agree in writing.

14. Governing law and disputes

These Terms and any engagement are governed by the laws of the Republic of South Africa. If a dispute arises, the parties will first try in good faith to resolve it by discussion. If that fails within 30 days, the dispute may be referred to mediation, and failing resolution, to the courts of the Republic of South Africa, which have jurisdiction.

15. Contact

Questions about these Terms, a cancellation or a refund request should be sent to info@stonelionlabs.com.